RETURNS AND EXCHANGES
We offer a no-nonsense returns policy, and will happily refund or exchange on all our goods. Should you wish to return your items to us for an exchange or refund, please do so within 14 days of receipt.
In the unlikely event of an item being faulty, we will reimburse the full cost of return 2nd class signed for postage. DO NOT USE COURIERS.WE WILL ONLY REIMBURSE EQUIVALENT POST OFFICE CHARGES. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, if you wish to discuss an order (size etc), please contact me prior to placing your order.
PLEASE MAKE SURE THAT YOUR DELIVERY ADDRESS IS CORRECT - THIS INCLUDES THE COUNTRY YOU WANT IT DELIVERED TO. IF THE DELIVERY ADDRESS IS WRONG AND AFTER WE RECEIVE THE PARCEL BACK, WE WILL SEND YOU AN INVOICE FOR RETURN POSTAGE.
THE RETURN ADDRESS IS : Christa Davis, 10 Almack Rd, London E5 0RL.
All items must be returned in as-new condition. This means they must be unworn and unwashed and as received. Please return the goods with your full details - order number if you have it, and/or, name the order was made in, address, email address, contact telephone number and whether you want an exchange or refund.
We cannot take responsibility for goods that go missing in the post, so please send all returns by recorded delivery.
FOR OVERSEAS ORDERS:
Please clearly mark on your parcel (in the customs form) "NO COMMERCIAL VALUE; RETURNED GOODS" - this is to avoid delays and charges at Customs.
Please return any items promptly, using a prepaid, insured, traceable method. NOT A COURIER - USE THE POST OFFICE. Please retain your shipping documentation.
We will send you an invoice for the return postage (to be paid via BAC) and we will send out the replacement item when the payment has been made.
We will refund your money back to your credit card. We will refund you within 5 days in receipt of the returned goods.
We aim to post your items within 2/3 weeks of receiving your order. If your order is not in stock, please allow 3 weeks.
We send our goods with Royal Mail recorded delivery.
Overseas: we use "International Signed For" or "International Tracked and signed", whichever is appropriate.
PLEASE NOTE, CUSTOMERS OUTSIDE THE EU - YOU MAY BE LIABLE TO CUSTOMS AND CLEARANCE CHARGES, DEPENDING ON YOUR GOVERNMENT'S IMPORT POLICIES.